Structured service levels for Scottish planning authorities, with flexible deployment and clear governance.
Planning Digital provides an annual authority licence designed to align with procurement requirements and operational delivery. Licensing is structured by scope, enabling authorities to adopt the permitted development system as a standalone capability or as part of a broader demand-management approach.
A typical licence scope can include:
Two service levels are available. Digital Guidance provides structured permitted development assessment with low-admin deployment. Digital Guidance & Insight extends this with enhanced resolution and full operational reporting.
| Capability | Digital Guidance | Digital Guidance & Insight |
|---|---|---|
| Onboarding | ||
| Structured Demand Assessment Programme | – | ✓ |
| Service setup and handover (low admin for authority) | ✓ | ✓ |
| Core permitted development capability | ||
| PD Level 1 — structured assessment (public-facing) | ✓ | ✓ |
| Clear outcome with transparent reasoning (non-binding) | ✓ | ✓ |
| Legislative updates (Scottish PD changes) | ✓ | ✓ |
| Enhanced resolution | ||
| PD Level 2 — Amber Resolution Layer (resolves ambers to a clear outcome) | – | ✓ |
| Operational insight | ||
| Basic aggregated usage summary | ✓ | ✓ |
| Aggregated usage and outcome reporting | – | ✓ |
| Common failure reasons and enquiry pattern visibility | – | ✓ |
| Optional configuration support (deployment-specific) | – | ✓ |
Everything in Digital Guidance, plus:
Enhanced resolution capability (PD Level 2 — Amber Resolution Layer) is introduced as part of the Digital Guidance & Insight service level. Service levels can be scoped to match operational need and deployment approach.
Link or embed the system within public guidance to provide structured early-stage indication and reduce avoidable contact.
Combine public access with aggregated reporting to support demand management, service planning and continuous improvement.
Deploy as an internal tool to support enquiry handling, consistency, and structured responses across common permitted development scenarios.
The Structured Demand Assessment Programme is a time-boxed onboarding and evaluation phase, with agreed success criteria and a clear implementation plan. It is designed to confirm operational fit, validate deployment approach, and establish measurable service outcomes.
Where suitability is confirmed, an annual service level can be agreed, including scope, governance, update cadence and support arrangements.
For procurement-aligned information, assessment discussions, or service-level scope, please use the contact page.
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